This page is to update our clients and community on our commitment to you during the Coronavirus pandemic.
Social distancing means your website is more important than it ever has been. Our team has worked remotely most of the time for years now and are fully equipped to continue our services while working safely from our homes.
We urge you to use Priority Support for your requests. This assures that your request is not lost in a staff member's inbox who may not be available that day. Our team is ready to assure that your website adjusts to the changing needs of your business while you serve your customers.
This is a difficult time for everyone, and we understand that the financial impact of this virus may be hitting your company hard. If you have any concerns with paying your renewals or invoices, please reach out and let us know. We will be glad to work with you and assure that your website will not be a financial burden to you during this crisis. We are committed to continuing all services, even if you are unable to pay due to the impacts of Coronavirus.
Because we are not in the office, your payments may not be processed in a timely fashion. While our system will still send its regular reminders, rest assured that no services will be terminated for lack of payment at this time.
Even if you are not a client, our team stands ready to assist you during this time. If you need support for your website - adding an online payment option, providing critical communications to your audience - we stand ready to assist reasonable requests at no charge. Just let us know how we can help.
Our goal is to be a giving member of our community. Please call on us if we can help. We will be very glad to do so.
With our very best wishes,
Dave Shacket and the entire team
Does your web company take forever to respond? Used to project delays, hidden costs and geek-speak that flies over your head?
Our team prides itself on assuring that our clients are well cared for. We are focused on customer service.