When setting up your e-mail program to access your mailbox, after entering your e-mail address and password on the Account Setup screen, your e-mail program will automatically search for available server configuration.

Note: Your e-mail program may issue a warning that the name on the certificate does not match the name on the site. This is so because your e-mail program is attempting to connect over https:// to, and there is no certificate issued for this hostname. You can ignore this warning and continue.

IMPORTANT: The automatic e-mail configuration would work only if the hostnames and resolve to the IP address of the server where your account is hosted with us. The subdomains autodiscover and autoconfig must not exist in the Subdomains section of the hosting Control Panel.

Email protocols

The automatic e-mail configuration feature is set to add to your e-mail program an IMAP account for reading e-mail, and an SMTP account for sending e-mail. Both will be set to access the server securely (over TLS/SSL).

If you prefer to set up a POP3 account in your e-mail program, you should not use the automatic e-mail configuration feature. Instead, you should configure your e-mail program manually. You can check our setup instructions for the most popular e-mail programs in the Configuring an e-mail program section from our online documentation.

Stopping the autodiscover/autoconfig feature

You can disable the automatic e-mail configuration feature by creating a subdomain on your account with name autodiscover ( or autoconfig ( respectively. This can be done at the Subdomains section of your hosting Control Panel.